Refund Policy

Returns & Exchanges

At Lumia, we want you to be completely delighted with your jewelry. If for any reason you are not satisfied with your purchase, we are here to help.

Eligibility

You may request a return or exchange within 14 days of receiving your order.

Items must be in their original, unworn condition, with all packaging and tags intact.

Due to hygiene reasons, earrings are non-returnable unless they arrive damaged.

How to Start a Return

To initiate a return, please contact us at [Ваш email] with your order number and the reason for the return. We will provide you with the return instructions.

Refunds

Once we receive your return and inspect the item, we will process your refund. Please note that shipping costs are non-refundable, and customers are responsible for return shipping fees unless the item arrived damaged or defective.

Damaged Items

If your jewelry arrives damaged or defective, please contact us immediately within 48 hours of delivery with photos, and we will arrange a replacement or a full refund.